Technical Support
Plugin Updates
Customer Assistance

Technical Support & Updates Policy

The purchase of a product entitles you to free technical support from the date of purchase for the paid subscription time.

The purchase of a product entitles you to free technical support from the date of purchase for the paid subscription time.

Note: Pre-purchase contacts are not considered technical support and therefore are not subject to this restriction.

Access to updates will also be valid for the paid subscription time.

If your subscription did not auto-renew, or expired, you can still use the product on your site for as long as you like, but you can no longer access the file for download or receive support or updates for the product.

Summary of Entitlements:

  • Active Subscription / Lifetime License: Full access to plugin downloads, new feature & security updates, and free technical support.
  • Pre-Purchase Inquiries: Always free and unrestricted via our contact form.
  • Expired Subscription: You may continue using the installed plugin on your website indefinitely, but file downloads, updates, and technical support require an active license or support extension.

All technical support requests must be submitted through our support / contact form using the email address associated with your purchase.

Need to renew or get a new license?

View our Platinum license options to restore full access to updates, downloads, and technical support:

View License Options

Or purchase an additional 60 days of technical support for €25: